Terms and conditions
Terms of purchase for bookings of Clockedin by Midgaard Event
Pay attention to the following
1 – GAME RULES CLOCKEDIN BY MIDGAARD EVENT
We look forward to seeing you and rarely experience any problems. However, we want all guests to have a great experience and therefore ask that the following rules are followed.
1.1 Clockedin is designed to use collaboration, communication and creativity.
1.2 It is forbidden to use physical force to complete the game, e.g. by forcing doors or opening locks.
1.3 It is prohibited to bring tools or aids into the gaming rooms.
1.4 It is prohibited without prior agreement to bring a camera, telephone or otherwise take pictures, record films or otherwise reproduce parts of the games in Clockedin.
1.5 Clockedin is a smoke-free area. Smokers are referred to the sidewalk area outside.
1.6 Animals are not allowed in Clockedin without prior agreement.
1.7 Participants must follow instructions and directions from Midgaard Events staff.
1.8 Midgaard Event may expel guests if they do not follow the rules of the venue, act grossly negligent, resist staff instructions, are heavily intoxicated, exhibit unpleasant behavior or are a nuisance to staff and other guests, or at the discretion of the staff cause increased danger to persons or inventory. Expulsion can be of a single individual or the entire group and does not entitle to a refund or replacement for any reason. In case of gross willfulness, a claim for damages will be raised.
1.9 Compliance with the rules of the game is at the sole discretion of our staff.
1.10 The Buyer is responsible for all participants following the rules of the game and is liable for vandalism or grossly irresponsible damage caused by participants.
Other contractual basis
2 – RESERVATIONS
2.1 A reservation is only completed when Midgaard Event has sent a confirmation email with a booking number.
2.2 Each booking has a unique order number that gives access to our games.
2.3 The Buyer will receive a confirmation email containing the order number, the exact date and time of the reservation and which services have been purchased. In case of doubt, the time and content of the confirmation email shall prevail.
2.4 Our spaces and stories are continuously developed and adjusted. Two reservations can therefore be different.
2.5 The game rooms are decorated slightly differently, but offer the same gaming experience. Midgaard Event has the right to place the event in the game room it deems most suitable.
2.6 Players under the age of 13 must be accompanied by at least one adult per game room, unless otherwise agreed in advance.
2.7 Midgaard Event reserves the right to request to see ID to verify the age of the players.
3 – PRICES AND PAYMENT
3.1 Prices at “Clockedin by Midgaard Event” are shown in Danish kroner and include VAT. For business bookings, the price excluding VAT is specified.
3.2 Any other services not included in the original booking will be invoiced separately.
3.3 Midgaard Event reserves the right to adjust its prices on an ongoing basis. All services will be calculated according to the rates stated at the time the order is placed.
3.4 Payment terms depend on whether the buyer has made a PRIVATE booking or a BUSINESS booking. The terms depend solely on which service the buyer has purchased and not whether they are a business or consumer.
3.5 For PRIVATE bookings, full prepayment applies upon booking.
3.6 For BUSINESS bookings, the payment deadline is 14 days. However, the amount must always be paid no later than 1 week before the order date.
4 – MIDGAARD EVENTS RIGHT TO CHANGES IN RESERVATION
4.1 Midgaard Event may cancel a booking if we deem it necessary, e.g. due to defects in the room, illness, flooding, fire, etc. In such a case, the Buyer is entitled to relocation of the reservation or cancellation and refund. Cancellation and refund only applies to the parts of the reservation that cannot be fulfilled and not to any concurrent reservations of other rooms or activities. No compensation other than a refund will be given.
4.2 If the buyer fails to pay on time, Midgaard Event has the right to cancel the reservation without notice or maintain the reservation and demand for payment.
5 – BUYER’S RIGHT TO CHANGES IN RESERVATION
5.1 Bookings in “Clockedin by Midgaard Event” are ordered as purchases of concert and theater tickets, and booking is binding and without right of withdrawal, regardless of whether payment has been made or not.
Cancellation terms
5.2 The cancellation terms depend on whether the buyer has made a PRIVATE booking or a BUSINESS booking. The terms depend solely on which service the buyer has purchased and not whether they are a business or consumer.
5.2.1 For PRIVATE bookings, purchases are binding and the buyer cannot cancel.
5.2.2 For BUSINESS bookings, the buyer may, up to one month before the order date, transfer or cancel reservations, after which the purchase is binding. The right to cancel only applies to Clockedin, and not to other activities such as casino, wine tasting, cocktail school, catering, etc. which are binding upon booking.
5.2.3 For both PRIVATE and BUSINESS, the Buyer may, up to 2 weeks before the order date, request to move an order free of charge, and thereafter against a moving fee per room. The moving cost covers administration and booked staff, as well as any lost sales opportunities and amounts to 500,- incl. VAT per room in 2020. Relocation requires that the payment terms and due date in the original booking are met. 48 hours before the event can no longer be moved, and the buyer may have to make a new booking.
5.3 For both PRIVATE and BUSINESS, the buyer can change the number of participants up to 2 weeks before the order date. The number of participants can be reduced to a maximum of 3 adult participants per room.
5.4 Catering can always be canceled free of charge up to 1 week before the order date.
6 – UHELD
6.1 Midgaard Event is not responsible for accidents caused by the participants’ behavior, including e.g. falls and stumbling, blows to the head or body and contact with electrical installations. Participants are free not to participate in activities at any time.
6.2 Customers are responsible for their own storage of outerwear, bags, cell phones etc. in Clockedin. Please note that cell phones may not be used in the game rooms.
7 – RIGHTS AND CONFIDENTIALITY
7.1 Midgaard Event owns all rights to games, puzzles, design, scenography in Clockedin.
7.2 Midgaard Event holds all rights to texts, logos, images or any other element displayed either on the website www.escaperoom.dk or in emails from Clockedin/Midgaard Event.
7.3 The Buyer undertakes to protect the confidentiality of the Game and to keep the content and puzzles confidential and not to disclose or publish the content or puzzles of the Game. This also applies to blog, newspaper, online or written media without prior agreement.
7.4 Any reproduction or use of puzzles, storylines and marketing material will be considered a violation of Midgaard Events’ rights. It is considered an aggravating circumstance if it is used for commercial purposes.
7.5 If a breach of the above is deemed to have damaged Midgaard Event’s business opportunities, it may be claimed and prosecuted.
8 – PRIVACY AND SECURE PAYMENT
8.1 All personal data is handled with the utmost care and discretion. Midgaard Event meets the conditions for the use and storage of personal data prescribed in the Personal Data Regulation from May 25, 2018.
8.2 By placing an order, you authorize Midgaard Event to use the parts of your personal data that are necessary to ensure correct processing of the order. In addition, you will be able to receive commercial offers regarding Midgaard Event’s services and can always opt out of these. Midgaard Event does not share personal information with third parties, except suppliers that are part of the product chain, and only for the purpose of Midgaard Event’s operations. In addition, only at the request of a judicial authority or other administrative authority that by law may require to be notified of this information.
8.3 Midgaard Event has entrusted its payment system to external partners specializing in online payment. Our partners only store data and history of payment data in accordance with current legislation. Midgaard Event does not have access to credit card information in our own database.
9 – APPLICABLE LAWS
9.1 These general terms and conditions of sale are subject to Danish law.
9.2 Any dispute shall be attempted to be resolved by conciliation.
9.3 Copenhagen City Court shall be used for the choice of court.
9.4 In the event of a dispute regarding linguistic or content-related discrepancies between Danish and English terms and conditions, the Danish version shall prevail.