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Terms and Conditions

Booking a live event

Your team’s meeting time is precisely 5 minutes before the booked time. (if you are more than 10 minutes late your will lose you booking)
Please note, if you arrive to early you might not be let in before we are ready to greet you welcome inside Clockedin and you will have to wait outside
Our Escape games start at the same time in different rooms. when you arrive a bit before you your game start there be a waiting time, till we can let all teams in to their respective rooms.
You are booking a live event with Game Masters at Clockedin. To insure your and other teams a good experience it is important to make it in due time. If this fails, you will lose your booking

Cancellation notes

Cancellation or request for possible rebooking can’t be requested on our phone. Cancellation or request for possible rebooking must be send to us on this mail: [email protected] for it to be valid. Terms and Conditions apply.
Within 72 hours before your booked time – no refund or rebooking. (no matter the reason)
Up till 72 hours before your booked time – Refund  (- fee 250DKK) or one free rebooking capability. You can also change the numbers of people within the total capacity of your booking.
It is not allowed to bring or enjoy beverage or edible of any kind during your visit and we no longer sell bottles of water.
Age: we meet thousands of happy family-teams every year, and they love our games. But please note the games are not for young kids alone, groups like birthdays, school classes. The riddles are to challenging with out the support of adults in each game. youth groups is set at (16-18 years) and a minimum of four in the team. If in doubt send a mail with the different ages in your group and we will guide you. If you book for a children group you will be rejected on arrival and your payment is not refundable.
The maximum number of players in our three Escape rooms is in total 15. In each of the rooms it is 5.
Financial notes
You booking confirmation is your  proof of purchase. (you will receive no further invoices) we are a 100% booking online only company
Refund fee 250DKK
Rebooking more than one time fee 250DKK
Invoice, we don’t provide invoices along with your booking confirmation. You can after your event request a receipt on mail.
Credit note or partial credit note, we don’t provide that, you will receive a updated booking confirmation and the credit amount will be returned to the card holde on the booking confirmation.

EAN Faktura is not possible (credit)
We dont accept cash payment, It is possible to pay using VISA or Mastercard if needed. All booking must be done in our bookingsystem.
Giftcard to our live event is valid for 12 months form the date of purchase. There is no money back or refund. The giftcard can’t be changed into cash.
So please remember to your your giftcard kode while it still is active.